Logistics

Shipping Information

Fast, discreet dispatch for all research-grade peptides and accessories.

Delivery Times

Processing
1–2 Days
Orders ship within 1–2 business days
Domestic
3–7 Days
Standard tracked delivery
International
7–14 Days
Subject to customs clearance

Packaging

  • All orders ship in plain, discreet packaging with no product branding visible on the exterior.
  • Lyophilized peptides are sealed in secure vials, cushioned against impact.
  • Temperature-sensitive shipments use insulated pouches for extended transit.
  • Each order includes a packing slip. COA documents are available digitally on the product page.

Tracking & Support

  • All orders include a tracking number sent to your email once dispatched.
  • Track your shipment directly through the carrier's website using the provided number.
  • If your order hasn't arrived within the estimated window, contact us via the Contact page.

International Orders

International customers are responsible for any import duties, taxes, or customs fees applicable in their country. Fragment Lab is not liable for parcels held or seized by customs authorities. Please verify local regulations regarding research chemical imports before ordering.

Returns & Issues

  • Due to the nature of research chemicals, we do not accept returns on opened products.
  • Damaged or incorrect items must be reported within 48 hours of delivery with photographic evidence.
  • Approved claims will be reshipped at no charge or refunded at our discretion.

For research purposes only. Not intended for human or veterinary use. All products are sold for in-vitro laboratory research.